At American Noble Authors, we stand behind the quality of every service we provide. We have built our reputation on delivering professional, publish-ready results that our clients are proud to put their name on. This Refund Policy outlines the conditions under which we offer refunds, the process for requesting one, and what you can expect after your request is submitted.
01 Our 30-Day Satisfaction Promise
This policy exists because we are confident in our team's ability to deliver exceptional work. We would rather earn your trust than keep your money if we have not met the standard we promise. Our goal is a long-term relationship with every author we work with β not a one-time transaction.
The 30-day period begins on the date you receive your first project deliverable (first chapter draft, first design concept, first edited pages, etc.), whichever comes first. This policy applies only to the first deliverable of each project; subsequent deliverables are governed by our standard revision policy.
02 Refund Eligibility
To be eligible for a refund, the following conditions must generally be met:
- Your refund request must be submitted within the applicable refund window (as specified below for each scenario)
- You must provide a written explanation of why the deliverable did not meet the agreed-upon specifications
- You must not have given written approval of the deliverable in question
- Your account must be in good standing with no outstanding invoices
- The refund request must be for services performed by American Noble Authors β we cannot refund third-party platform fees (Amazon KDP, IngramSpark, etc.)
03 Full Refunds
You are entitled to a full refund of amounts paid in the following circumstances:
Work Not Yet Started
If you cancel your project before our team has begun work, you will receive a full refund of all amounts paid. Please notify us in writing as soon as possible if you wish to cancel before commencement.
30-Day First Deliverable Promise
If you are not satisfied with the quality of the first deliverable within 30 days of receiving it, we will issue a full refund of your initial payment. This applies regardless of the reason for dissatisfaction.
Significant Failure to Deliver
If we are unable to complete a project we have accepted and collected payment for, and no mutually acceptable alternative can be agreed upon, we will refund the proportionate amount for work not completed.
Duplicate Charges
Any accidental duplicate payments or billing errors identified by either party will be refunded in full within 5 business days of identification.
04 Partial Refunds
In the following situations, a partial refund may be issued based on the amount of work completed at the time of cancellation:
- Mid-project cancellation by Client: If you cancel after work has commenced but before project completion, you will receive a refund equal to the total fees paid minus the value of work completed. Work completed is assessed at our standard hourly rate of $75/hour or as calculated from the project's milestone structure.
- Scope reduction: If you request a significant reduction in project scope after work has begun, we will calculate a refund based on the value of services no longer required, less work already completed toward those services.
- Service underperformance (after first deliverable period): If a deliverable beyond the first does not meet the specifications outlined in your Service Agreement and the issue cannot be resolved through unlimited revisions, we may offer a partial credit at our discretion.
05 Non-Refundable Items & Fees
The following fees and costs are non-refundable once incurred:
- Third-party platform fees: Fees paid to Amazon KDP, IngramSpark, ACX, Audible, the U.S. Copyright Office, Bowker (ISBN), or other external platforms are paid directly to those parties and cannot be recovered by us
- Stock assets purchased: Licensed photography, illustrations, or font licenses purchased specifically for your project are non-refundable once acquired
- Work completed and approved: Any deliverable that has received your written approval is considered accepted and is not eligible for refund
- Rush or expedited fees: Additional fees paid for priority scheduling or accelerated delivery are non-refundable
- Consultation fees: Paid strategy sessions or discovery calls, if any, are non-refundable once the session has occurred
- Administrative setup fees: Any one-time account or project setup fees specified in your agreement
06 How to Request a Refund
To request a refund, please follow these steps:
Contact Your Author Success Manager
Reach out directly to your assigned Author Success Manager via email or through your project portal to discuss your concerns. We will make every effort to resolve the issue before processing a refund.
Submit a Written Refund Request
If your concerns cannot be resolved, submit a formal refund request to refunds@americannobleauthors.com with the subject line "Refund Request β [Your Name] β [Project Name]." Include your invoice number, the reason for your request, and any relevant documentation.
Review & Decision
Our Client Relations team will review your request within 5 business days and respond with a decision. We may request additional information or documentation to complete our review.
Refund Issuance
Upon approval, your refund will be processed to your original payment method within the timeline specified in Section 7 below.
07 Processing Timeline & Method
All refunds are issued in U.S. Dollars (USD) to the original payment method used for the transaction. We are unable to issue refunds to a different card, account, or person than the original payer. Currency conversion losses on international transactions are not our responsibility.
You will receive an email confirmation when your refund has been initiated. If you have not received your refund within the stated timeline, please check with your bank or payment provider before contacting us, as processing times can vary by institution.
08 Chargebacks & Disputes
We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. We are committed to resolving disputes fairly and quickly through direct communication.
If you initiate a chargeback without first seeking resolution with us:
- We will provide your bank with all documentation related to the transaction, including your signed Service Agreement, proof of delivery, and your written approvals
- Your account will be suspended and access to project portals will be revoked pending resolution of the dispute
- Work on any active projects will be paused
- Chargeback fees imposed by payment processors ($25β$100 per occurrence) may be passed on to you if the chargeback is found to be unwarranted
09 Dispute Resolution
In the event that a refund request cannot be resolved through our internal process, both parties agree to the following resolution process:
- Step 1 β Direct Negotiation: Both parties commit to a 30-day good-faith negotiation period before escalating the dispute
- Step 2 β Mediation: If direct negotiation fails, both parties agree to participate in non-binding mediation before an independent mediator in New York County
- Step 3 β Arbitration: If mediation fails, the dispute will be resolved through binding arbitration under the rules of the American Arbitration Association
10 Contact Us
For refund requests or questions about this policy, please contact us through any of the following channels: