Refund Policy

01 Our 30-Day Satisfaction Guarantee

This guarantee exists because we are confident in our team's ability to deliver exceptional work. We would rather earn your trust than keep your money if we have not met the standard we promise. Our goal is a long-term relationship with every author we work with — not a one-time transaction.

The 30-day period begins on the date you receive your first project deliverable (first chapter draft, first design concept, first edited pages, etc.), whichever comes first. The guarantee applies only to the first deliverable of each project; subsequent deliverables are governed by our standard revision policy.

02 Refund Eligibility

To be eligible for a refund, the following conditions must generally be met:

• Your refund request must be submitted within the applicable refund window (as specified below for each scenario)
• You must provide a written explanation of why the deliverable did not meet the agreed-upon specifications
• You must not have given written approval of the deliverable in question
• Your account must be in good standing with no outstanding invoices
• The refund request must be for services performed by American Noble Authors — we cannot refund third-party platform fees (Amazon KDP, IngramSpark, etc.)

03 Full Refunds

You are entitled to a full refund of amounts paid in the following circumstances:

04 Partial Refunds

In the following situations, a partial refund may be issued based on the amount of work completed at the time of cancellation:

• Mid-project cancellation by Client: If you cancel after work has commenced but before project completion, you will receive a refund equal to the total fees paid minus the value of work completed. Work completed is assessed at our standard hourly rate of $75/hour or as calculated from the project's milestone structure.
• Scope reduction: If you request a significant reduction in project scope after work has begun, we will calculate a refund based on the value of services no longer required, less work already completed toward those services.
• Service underperformance (after first deliverable period): If a deliverable beyond the first does not meet the specifications outlined in your Service Agreement and the issue cannot be resolved through unlimited revisions, we may offer a partial credit at our discretion.

05 Non-Refundable Items & Fees

The following fees and costs are non-refundable once incurred:

• Third-party platform fees: Fees paid to Amazon KDP, IngramSpark, ACX, Audible, the U.S. Copyright Office, Bowker (ISBN), or other external platforms are paid directly to those parties and cannot be recovered by us
• Stock assets purchased: Licensed photography, illustrations, or font licenses purchased specifically for your project are non-refundable once acquired
• Work completed and approved: Any deliverable that has received your written approval is considered accepted and is not eligible for refund
• Rush or expedited fees: Additional fees paid for priority scheduling or accelerated delivery are non-refundable
• Consultation fees: Paid strategy sessions or discovery calls, if any, are non-refundable once the session has occurred
• Administrative setup fees: Any one-time account or project setup fees specified in your agreement

06 How to Request a Refund

To request a refund, please follow these steps:

07 Processing Timeline & Method

All refunds are issued in U.S. Dollars (USD) to the original payment method used for the transaction. We are unable to issue refunds to a different card, account, or person than the original payer. Currency conversion losses on international transactions are not our responsibility.

You will receive an email confirmation when your refund has been initiated. If you have not received your refund within the stated timeline, please check with your bank or payment provider before contacting us, as processing times can vary by institution.

08 Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card provider. We are committed to resolving disputes fairly and quickly through direct communication.

If you initiate a chargeback without first seeking resolution with us:

• We will provide your bank with all documentation related to the transaction, including your signed Service Agreement, proof of delivery, and your written approvals
• Your account will be suspended and access to project portals will be revoked pending resolution of the dispute
• Work on any active projects will be paused
• Chargeback fees imposed by payment processors ($25–$100 per occurrence) may be passed on to you if the chargeback is found to be unwarranted

09 Dispute Resolution

In the event that a refund request cannot be resolved through our internal process, both parties agree to the following resolution process:

• Step 1 — Direct Negotiation: Both parties commit to a 30-day good-faith negotiation period before escalating the dispute
• Step 2 — Mediation: If direct negotiation fails, both parties agree to participate in non-binding mediation before an independent mediator in New York County
• Step 3 — Arbitration: If mediation fails, the dispute will be resolved through binding arbitration under the rules of the American Arbitration Association

10 Contact Us

For refund requests or questions about this policy, please contact us through any of the following channels: